This can vary depending on the type of item returned and the action we need to take, although you will normally receive contact from us explaining our examination and findings or a replacement/repaired item within 7-14 days of delivery to us.
We do not confirm receipt as part of our booking in process, this is so we can focus our efforts on speeding the matter to a conclusion to minimise inconvenience.
If you have not heard from us within the 7-14 day time period you are welcome to contact us at hello@gray-nicolls.co.uk for an update. We always recommend using a tracked postage service so you can confirm delivery details with your courier.