We do not accept returns for products purchased from other retailers or other websites.Please note that retailers are independent of Grays and as such we are unable to affect their returns procedures, policies or decisions made.
INTERNATIONAL CUSTOMERS OR ITEMS PURCHASED WHILE ABROAD
If you have purchased from outside the UK, unfortunately, we are unable to help directly. You should be able to approach your vendor/retailer and seek resolution according to their procedures, policies and relevant consumer law.
If you have a new item you wish to exchange (e.g. need a different size, colour preference change etc.), this must also be returned via your retailer. We are unable to offer an exchange for un-used goods purchased through third parties.